Communication Consent

Logistate is a technology platform used by brokerages, agents, and consumers. When you submit a form, create an account, or request follow-up, we distinguish between messages needed to complete your request and optional promotional or nurture communications.

We aim to collect express consent before sending commercial electronic messages (CEMs) and to honour unsubscribe requests promptly. This page is a product and operations notice pending counsel review for production marketing programs.

• Account and security messages. Activation, password reset, two-factor, billing, and service notices tied to your account.
• Inquiry responses. Replies to listing questions, showing requests, website contact forms, and brokerage lead routing.
• Transactional deal or portal updates. Messages related to an active transaction, document request, or portal invitation you are party to.
• Optional marketing or nurture messages. Product updates, newsletters, listing campaigns, or brokerage nurture sequences only where permitted consent exists.

Transactional messages are sent to complete or confirm an action you requested—for example, responding to a property inquiry, confirming an account activation, or notifying you about a document tied to an active deal. These messages are not intended as broad promotional campaigns.

Marketing messages promote listings, services, events, market commentary, or ongoing brokerage newsletters. Logistate public forms use an unchecked optional checkbox when marketing follow-up may occur. Marketing messages should not be sent without a valid consent record.

Where Logistate or a brokerage intends to send marketing CEMs, we seek clear, affirmative consent through unchecked opt-in controls on relevant forms. Consent requests identify the sender category, describe the type of messages, and link to this notice.

When consent is captured on lead forms, Logistate records the consent decision, source form, and timestamp in lead notes until dedicated consent-log storage is implemented.

Placeholder for legal review. Some Canadian commercial electronic messages may rely on implied consent in limited circumstances defined by CASL, such as an existing business relationship or an inquiry about a product or service. Logistate does not treat public marketplace inquiries as blanket permission to send unrelated marketing campaigns.

Brokerages using Logistate CRM tools remain responsible for confirming that an implied or express consent basis exists before launching email or SMS campaigns.

Marketing emails should include a clear unsubscribe mechanism that remains functional for at least 60 days after send. Users may also contact the sending brokerage or agent directly to withdraw consent.

Logistate account holders can manage certain notification preferences in product settings where available. Marketing Center email graphics are design assets only until live send, list management, and unsubscribe routing are implemented.

• Use the unsubscribe link in a marketing email when present.
• Reply to the sender asking to be removed from marketing lists.
• Contact the brokerage identified in the message.

Brokerages and agents who use Logistate to store contacts, launch campaigns, or export email designs are responsible for:

• Maintaining accurate sender identification in every CEM.
• Capturing and retaining proof of consent or a valid implied-consent basis.
• Honouring unsubscribe and do-not-contact requests across staff and systems.
• Not sending live marketing email from Logistate templates until unsubscribe handling is operational.

Logistate provides design and lead-capture tooling; it does not replace brokerage compliance programs or RECO advertising obligations.

Text messages require separate clear consent where used. Public Logistate forms do not enable SMS marketing by default. If a brokerage later enables SMS follow-up, it must use explicit opt-in language, identify the sender, and provide opt-out instructions such as replying STOP where applicable.

Logistate currently stores marketing consent decisions on lead records as timestamped note lines when users opt in on public forms. Dedicated consent-log tables, unsubscribe event history, and per-contact marketing status fields are planned but not yet available in the production schema.

Brokerages should maintain their own campaign records, suppression lists, and evidence of consent outside Logistate when required by law or internal policy.

For questions about this notice or to report an unwanted message sent through Logistate tooling, contact us through the public contact page.

Privacy and communication inquiries: operational contact channel pending counsel assignment.